FREQUENTLY ASKED QUESTIONS

Things are a little different for Leicester Comedy Festival 2021 and currently all of our shows will be streamed online. You will be able to view these as long as you have a ticket, a screen, a good broadband connection (and a comfy chair!).

On this page you will find answers to common questions regarding watching Leicester Comedy Festival shows online.

What is an online performance?

From Wednesday 3rd – Sunday 21st February you will be able to watch live comedy shows from the comfort of your own home on a digital device. These online performances may be viewed on devices that allow you to access the internet, such as computers, tablets, mobile phones and some newer Smart TVs.
The purchase of a ticket will enable the viewer to watch our shows as though live, at the time selected when their booking was made. Please note, you will not be able to pause or rewind the performance via your digital device.
Some shows are pre-recorded and will be available to watch at any time throughout the festival.

How do I access the online performance I have booked?

Once you have booked your ticket(s) you will be sent a confirmation email from the Box Office detailing your booking.
You will then receive a further email from the Box Office, prior to the show, with instructions on how to access your particular performance.

If you haven’t received anything before the show, please get in touch.
Most show links will be active approx. 30min before the start of the performances.

Some shows can require a password. In which case, check in your instructions email as well.
If you are not familiar with these technologies, we advise to click on the event link in advance of the start of the performance to allow you some time to check that it’s all working well.
Please provide a valid email address at the time of booking to ensure you receive all correspondence in relation to the show. You might want to check junk or similar folders if you think you have not received the email, or search for our email address tickets@comedy-festival.co.uk
Please do this before you contact us.
If you have not received your email link 45 minutes before the start of the stream, please email tickets@comedy-festival.co.uk

How do I book an online show?

Book as you would our live shows by visiting our website.
Tickets are available to purchase up to 1hr before the start of the show.

How many tickets do I need?

We appreciate it has been a very challenging year for many of our audience members but as a registered charity (no. 1135167) we are asking all customers to consider purchasing multiple tickets for the stream, as you would if you were joining us for a performance in person. This helps us support comedians and venues as much as possible. So, if there are 4 people watching the event, please consider buying 4 tickets.

If you are not in a position to purchase multiple tickets but would still like to make a smaller donation alongside your booking, you can do so by clicking here.

All contributions – no matter how large or small – are hugely appreciated. The support we receive makes an incredible difference and every donation helps us deliver all of the work that we produce as part of Leicester Comedy Festival and also our community projects. Thank you for your support.

Is the streamed version available worldwide?

Our performances are available to stream for all audience members in the UK and all territories across the world. Please note that show times are listed as Greenwich Mean Time (GMT), so if you would like to enjoy a show from another country please bear in mind the local time zone when selecting your performance.

What happens if a show is cancelled?

In the event of a show being cancelled, Leicester Comedy Festival will refund the cost of all tickets bought through the Festival Box Office.

If you have purchased tickets for one of our events which is then cancelled, our Box Office staff will be in touch with you and refunds will be processed as quickly as possible.

Performers – How do I register my show?

Are you a performer? There’s still time to take part in the 2021 Leicester Comedy Festival! Submissions will close for the 2021 Festival on Tuesday 2nd Feb.
For all the information you need to plan your show visit our Take Part website

What is the VIP Leicester Comedy Festival Online Pass?

The VIP Leicester Comedy Festival Online Pass includes access to all shows streamed by NextUp, our official streaming partner for 2021. All shows marked with a pass logo on our website are included, or you can search using the filters on the left of the events list.

How do I redeem tickets with my VIP LCF Online Pass?

Once you’ve purchased your pass, you will receive a confirmation email with your personal code to redeem free tickets for all the events included in the pass.

You can then add tickets for all the shows you’d like to see (all those marked with a pass logo on our website are included). Once you have tickets in your basket, simply put your code in the ‘promo code’ field, this will update your basket to make your tickets free.

You can use it on several shows or one show at a time.

Be aware that if you’re purchasing several tickets for an individual show, only one ticket for each show will be free.

Subtitles and closed captions

All shows and events which are available on Next Up do have this facility and once customers log on to watch shows, they can switch these on.  Other platforms may not have the same facility available.

I have a question that isn’t answered here

If your question is about a ticketing issue please get in touch via email at tickets@comedy-festival.co.uk where a member of our team will be happy to help you.
Please do not contact us via Social Media regarding ticketing issues.

For any other questions, please email info@bigdifferencecompany.co.uk